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Yes, currently we only accept orders for cats and dogs. While our artists are skilled enough to create portraits of nearly any animal—such as birds, horses, or even hedgehogs—we focus on cats and dogs to ensure the highest quality for every portrait. In the future, we may expand to include more types of animals.

We review all submitted photos, and most are perfectly acceptable. If there’s an issue, we will email you with instructions for taking new photos. The best photos are taken in good natural light, at eye level with your pet, and from multiple angles.

No, the background is not important. Clear photos taken with a modern smartphone in natural light are sufficient.

Standard production usually takes 6 weeks. Expedited service is available for 4 weeks. Shipping typically takes 5–10 business days.

All custom pet portraits are handcrafted using plush materials. We carefully select polyester, cotton, and acrylic to match your pet’s appearance. Hair colors and patterns are hand-painted for a realistic result.

We offer a satisfaction guarantee. Once your portrait is complete, we’ll send photos for your approval. You can request changes until you are 100% happy before we ship your plush frame.

If your photo is black and white, we will naturally adjust the materials of the plush frame to match, keeping it in black and white as well. Please note that we do not and cannot add color to black and white images.

If your pet is not actually black and white but you only have a black and white photo, we recommend emailing us. We can discuss the best way to proceed to create an accurate plush frame.