Yes, we ship worldwide.

As every Dudupaw pet portrait is meticulously handmade, the process requires a significant amount of time and care. We truly appreciate your understanding and patience.

Here is our current estimated timeline:

• Creation Period: 3-8 Weeks for completion. For a more specific estimate, please refer to the product page for your chosen item.
• Shipping Period: After completion, please allow an additional 2-4 weeks for shipping, depending on your location.

We deeply understand the importance of this keepsake to you, which is why we have a thorough communication and approval process.

Throughout the creation process, we will send you regular photo and video updates for your review. If you have any concerns or feedback at any stage, we will discuss them with you and make adjustments to ensure your Dudupaw portrait captures the closest possible likeness of your beloved pet. We pay close attention to every detail and strive to capture their unique spirit.

Please Note:

• While we do our best to accurately represent your pet's coloring, please be aware that slight variations may occur due to differences in screen displays on electronic devices.
• Additionally, the natural texture of wool and the limitations of the needle felting technique mean that a 100% exact replica is not possible.

To best capture the unique spirit and details of your pet, high-quality photos are essential. A good set of photos is the first and most important step in creating a lifelike Dudupaw portrait for you.

For the best results, we highly recommend following these guidelines:

✓ Recommended (Do's)

• Good Lighting: Please take photos in bright, natural light (e.g., near a window during the day) and avoid using a flash.
• Eye Level: Get down to the same level as your pet to capture their features and expression accurately.
• Provide Multiple Key Angles: To recreate your pet's features from all sides, please provide photos from the front, left and right 45-degree angles, and both side profiles.
• Clear Focus: Ensure your photos are sharp and in focus, especially on the face, eyes, and nose.

✗ Please Avoid (Don'ts)

• Avoid lighting that is too dark or overexposed, as this will hide details in the fur.
• Avoid odd angles (like looking down from above or up from below), which can distort proportions.
• Avoid blurry or distant photos. We need to see the facial features clearly.
• Avoid heavy filters, as we need to see your pet's true colors.

Don't worry!
If you don't have the "perfect" photos (especially for a pet that has passed away), please send us the best and clearest ones you have. We will do our absolute best to create a beautiful portrait for you.

All pet clones are handmade using high-quality plush materials. Our studio stocks hundreds of fabrics and textures, allowing us to choose the perfect ones to match your pet's unique fur. We find that a combination of polyester, cotton, and acrylic works beautifully for most pets.

For a premium touch and exceptionally soft feel, we also offer the option of pure wool.

The final material selection is always tailored to your photos to ensure the perfect match. To complete the process, we meticulously airbrush the fur to capture the precise colors and markings of your beloved friend

We review all pet photos we receive, and in most cases, your photos are perfectly usable. If there’s an issue, we will email you with an explanation and request additional photos. The best photos are taken in good natural light, at eye level with your pet. Please provide images from multiple angles so we can see every part of your pet and create the most accurate replica.

For detailed information on refunds, returns, or order cancellations, please refer to our Policies page.

We don't offer traditional gift wrapping because all our portraits already arrive in secure, gift-ready packaging. Each resin frame is meticulously packaged to ensure a safe journey and a delightful surprise upon arrival.